Refund Policy

This policy explains how refunds and replacements work for digital products from Freedom Digital LLC.

Digital products are final sale

Digital products can be downloaded and copied right away, so all sales are final once the product has been delivered. We do not offer refunds for a change of mind or an accidental purchase.

Personalized products

A personalized product is made specifically for your club, so it cannot be returned once delivered. One round of minor corrections is included, so if something on your finished form needs adjusting, reply and we will fix it. If we have made an error, we will correct it as described below.

Apps and subscriptions

Payments made in one of our apps, such as Chalkfolio, follow that app’s own refund terms. For Chalkfolio, see its Refund Policy. This page covers downloadable products.

If something is wrong, we will make it right

Contact us if:

• the file is defective, or will not open or work as described;
• you did not receive your product; or
• the product is materially different from its description.

Please contact us as soon as you notice the problem. We will first try to fix it, for example with a corrected or replacement file. If we cannot fix it within a reasonable time, we will refund the purchase price.

How to ask

Email support@freedomdigital.io with your order number (or the email address you used to buy) and a short description of the problem. Screenshots help.

How refunds are paid

Refunds are issued through the store where you bought the product. How long they take depends on the store and your payment provider. The store may also have its own buyer protection rules.

Disputes and chargebacks

Please contact us before disputing a charge with your bank or card company. We would like the chance to fix the problem first.

Your legal rights

This policy does not limit any rights you have under the law where you live.